Wellness Studio Community Specialist
(Member Experience & Operations)
MindFuel Method
Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do.
Overview
As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community.
You don’t just sit at the desk — you circulate: greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly.
If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good, we’d love to meet you.
What You’ll Do
- Welcome every guest with warmth, presence, and professionalism, setting the tone for their experience from the moment they walk through the door.
- Manage bookings, memberships, and transactions using our client management software (training provided).
- Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times.
- Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening/closing duties with care.
- Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld.
- Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm.
- Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey.
- Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes.
- Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset.
- Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow.
- Host Open Flow sessions — holding space for guest in the sauna and cold plunge environment while maintaining operational cleanliness.
Physical Requirements
- Able to stand, walk, and move around the studio for up to 8 hours.
- Comfortable lifting, carrying, or moving items up to 25 lbs (e.g., laundry baskets, dehumidifiers, yoga mats, supply boxes etc).
- Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and reset duties.
- Must be comfortable working in environments with large temperature variations, including high heat (sauna) and cold, wet conditions (plunge), as cross-training may include supporting or leading Open Flow experiences in the contrast therapy space.
- Comfortable with active cleaning duties and occasional fast-paced transitions during busy class hours.
Who You Are
- Aligned with MindFuel’s values: Growth, Vitality, and Community.
- Genuinely people-focused, showing empathy, kindness, and patience in every interaction.
- Self-motivated and growth-oriented, with a personal commitment to ongoing learning and development.
- Outgoing, friendly, and emotionally intelligent — with a natural ability to connect with others.
- Reliable and punctual, with strong organizational skills and a team-first mentality.
- Thrives in a fast-paced environment: communicates clearly, multitasks with ease, and adapts quickly.
- Comfortable using technology; experience with MarianaTek or similar client software is a plus.
- Previous customer service or front desk experience required; fitness, wellness, or sales background strongly preferred.
- Certified (or willing to obtain certification) in CPR, First Aid & AED training
Schedule Expectations
Available to work at least 2–3 shifts per week, with flexibility to pick up additional shift opportunities to support the team and community.
Benefits
- Starting at $16/hour with opportunities for growth based on performance and responsibilities.
- Complimentary unlimited standby membership (valued at $299/month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available.
- Growth opportunities, including direct collaboration with MindFuel’s Founders and General Manager.
- Fun, inclusive team events that foster connection, celebration, and community.
- The chance to be part of a purpose-driven small business with big vision and heart.
Ready to bring your energy, reliability, and people-first mindset to our team?
Apply today and help us grow Pittsburgh’s most vibrant wellness community.
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