Position Overview
Provide customer service in coordination with the whitewater admin. Focusing on external and internal processes creating seamless experience for guests and whitewater vendors.
Key Responsibilities
- Organize all waivers into structured system for daily distribution in an efficient manner
- Welcome and assist customers arriving onsite, resolving concerns promptly
- Answer questions and distribute program information to guests regarding their scheduled whitewater activity
- Oversee the daily check-in, departure, and verification of guests for whitewater activities
- File trip reports with West Virginia DNR
- Write an end-of-season report to include operational improvements for your area
- Model the Scout Oath and Law in daily interactions
- Maintain a clean, organized, inspected, neat, and safe work area
- Perform additional duties assigned by SBR leadership
- Abide by policies and procedures outlined in the SBR staff handbook
Qualifications
- Minimum age: 18+
- Proficient in computer skills (Excel, Word, software navigation)
- Strong problem-solving skills and interpersonal communication abilities
- Willing to become a registered Scouting America member (includes background screening)
- Comfortable using Microsoft Teams for daily work-related communication
Physical & Practical Requirements
- Ability to stand, walk, and hike and up to 3 hours daily and ability to lift/move up to 25 pounds
- Complete the Annual Health and Medical Record, including height/weight guidelines
- Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45 - 55
Desired Traits
- High emotional intelligence (such as self/social awareness and team dynamics)
- Positive and cheerful attitude with a strong customer-service focus
- Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
- Ability to connect with individuals from diverse age groups, maturity, and backgrounds