Whitewater Waiver Coordinator

Position OverviewProvide customer service in coordination with the whitewater admin. Focusing on external and internal processes creating seamless experience for guests and whitewater vendors.Key ResponsibilitiesOrganize all waivers into structured system for daily distribution in an efficient mannerWelcome and assist customers arriving onsite, resolving concerns promptlyAnswer questions and distribute program information to guests regarding their scheduled whitewater activityOversee the daily check-in, departure, and verification of guests for whitewater activitiesFile trip reports with West Virginia DNRWrite an end-of-season report to include operational improvements for your areaModel the Scout Oath and Law in daily interactionsMaintain a clean, organized, inspected, neat, and safe work areaPerform additional duties assigned by SBR leadershipAbide by policies and procedures outlined in the SBR staff handbookQualificationsMinimum age: 18+Proficient in computer skills (Excel, Word, software navigation)Strong problem-solving skills and interpersonal communication abilitiesWilling to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communicationPhysical & Practical RequirementsAbility to stand, walk, and hike and up to 3 hours daily and ability to lift/move up to 25 poundsComplete the Annual Health and Medical Record, including height/weight guidelinesHousing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45 - 55Desired TraitsHigh emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focusAdaptability in a fast-paced environment with ability to learn/develop hard and soft skillsAbility to connect with individuals from diverse age groups, maturity, and backgrounds