Top Skills:
• Network Monitoring
• Incident Management
• Performance Optimization
Role summary
We are seeking a Wi-Fi Operations Engineer to deliver a "follow the sun” operational support model for the Client's global enterprise Wi-Fi environment. You will ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning. The role works as part of a globally distributed team, handing over seamlessly between regions to provide 24x7 coverage.
Job Descriptions/Responsibilities:
Network monitoring
• Monitor the global Wi-Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client's monitoring and cloud management platforms
• Track key health indicators including AP availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status
• Configure and tune alerts and thresholds to reduce noise and enable early detection of issues
• Identify security events on the wireless network, such as rogue Client and anomalous client behavior, and escalate per defined procedures