Will Call Sales

Will Call Sales Associate

Copper State Bolt & Nut Co. - Mesa, AZ

Shift: Monday-Friday, 7:00 AM-4:00 PM

About Us

Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women-owned business, we serve over 16,000 customers worldwide through 30+ facilities. Our dedication to quality fosters strong partnerships with customers and suppliers. While fasteners are our foundation, we also provide construction products, industrial supplies, safety items, and more. With over 50 years of experience, we continue to strive to be first choice for our employees, first choice for our customers, and first choice for our suppliers.

Elevate Customer Experience and Drive Sales as a Will Call Sales Associate!

The Role

Copper State Bolt & Nut Company is seeking an energetic Will Call associate to meet and greet our walk-in customers. Previous warehouse and/or will call counter experience a plus. Construction and related product knowledge is useful. Candidate must be able to work well in a warehouse setting and within a fast-paced environment. You will be responsible for servicing the Will Call counter.

Responsibilities

• Support walk-in customers at Will Call
• Greet customers in a professional and courteous manner
• Give priority to customers who have placed orders in advance
• Help customers identify the right products for their specific application
• Suggest products that the customer may also need to complement their purchase
• Demonstrate products as necessary to assist customers in understanding their use or purpose
• Process the customer's order or quotation in the computer system
• Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware when product is ready to pick up
• Ensure that will call orders placed in advance by customers are entered in the system and pulled and staged so that they are ready for immediate pickup when the customer arrives
• Regularly review the orders pulled for customers that have not been picked up - follow up with customers
• Ensure that the Will Call counter, employees, area, and facilities are clean, presentable, and stocked with applicable products on shelves and walls
• Regularly review the Will Call area to ensure cleanliness
• Red-tag all stocking areas in the Will Call area without tools or other product, highlighting for yourself and others the need to replenish the inventory
• Will Call employees are required to present themselves in a professional manner, including CSBN shirt and pants, nametag, clean-shaven, and covered tattoos or piercings
• Accurate data entry and cash, check, or credit card processing
• End-of-day reconciliation to ensure appropriate cash, check, and credit card balances
• Share sales leads with Inside Sales, Outside Sales, Marketing, or the Branch Manager
• Recognize new customers or businesses that may have potential for increased sales and that should receive contact from an Outside Sales representative
• Utilize resources of other sales employees to ensure that customer questions are answered and that product information is made available to customers as applicable

Decision/Information Sharing and Communication

• Ongoing communication with other sales and branch employees to support customers
• Ongoing communication with Purchasing to confirm inventory levels for display items

Physical Requirements

• Lift heavy items, up to or more than 50 lbs., at times
• Stand for virtually the entire shift (8 or more hours)

Benefits

• Medical insurance
• Health Savings Account (HSA)
• Virtual visits/telehealth
• Wellness rewards program
• Dental insurance
• Vision insurance
• 401(k) retirement savings with company match
• Company-paid basic life insurance and AD&D
• Short- and long-term disability coverage
• Employee Assistance Program
• Additional employee perks program

Pre-Employment Requirements

All positions require passing a mandatory pre-employment drug & alcohol screening and background check.

AI-Assisted Hiring Process

Copper State Bolt & Nut Co. may use artificial intelligence (AI) tools during recruiting to communicate with applicants, schedule interviews, and help evaluate job-related qualifications. AI supports the process only. It does not make employment decisions. Qualified company representatives make all hiring decisions in accordance with applicable federal, state, and local laws. Applicants who need a reasonable accommodation during the hiring process should contact Human Resources.