Willow Analyst - Clinical Documentation

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Willow Analyst - Clinical Documentation

Location(s): San Francisco, CA
(Remote)


Job Summary:
The Willow Analyst - Clinical Documentation is responsible for designing, building, testing, implementing, and supporting clinical application systems. The role requires an understanding of clinical processes, documentation requirements, workflows, and clinical practice standards to configure applications that meet end-user needs.

The analyst works closely with clinical users to develop and adapt workflows, prepare technical specifications, evaluate operational requirements, troubleshoot application issues, and maintain clinical systems.

Job Responsibilities:

• Serve as the primary support contact and subject matter expert for the Willow application.
• Configure, build, install, and maintain the application under the direction of the Team Lead and/or Manager.
• Analyze clinical and business workflows, policies, procedures, operational requirements, and application constraints.
• Investigate, document, and maintain detailed operational specifications and application functionality requirements.
• Analyze new software releases and determine the impact on existing workflows and application configurations.
• Build and populate databases and tables during initial system configuration.
• Conduct system testing, validate conversion data, and ensure application functionality meets operational requirements.
• Develop and document internal procedures and establish application change control processes.
• Develop user training materials and provide training on application workflows and functionality.
• Troubleshoot and resolve end-user issues during training, go-live, stabilization, and ongoing application support.
• Coordinate application-related issues throughout project implementation and operational support.
• Collaborate with clinical users, technical teams, senior staff, and managers to identify and implement effective solutions.
• Evaluate system performance, execute tests, analyze results, and prepare reports and supporting documentation.
• Provide technical guidance on application functionality, efficiency, cost-effectiveness, policy, and performance.
• Support application maintenance, quality assurance, system testing, and evaluation activities.

Required Qualifications:

• Certification in the Willow application.
• Broad and/or in-depth knowledge of one or two clinical application specialty areas.
• Knowledge of clinical application design, development, implementation, maintenance, user support, and training.
• Experience with system testing, quality assurance, evaluation, and application troubleshooting.
• Strong analytical and problem-solving skills, including the ability to diagnose issues and implement effective solutions.
• Strong interpersonal and collaboration skills, with the ability to support and train users across clinical and technical teams.
• Excellent written and verbal communication skills, including the ability to explain technical information clearly.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines.
• Experience with documentation, reporting, test execution, and system performance analysis.
• Ability to work independently and collaboratively with senior staff and managers.
• Ability to make sound decisions, manage competing priorities, and provide technical guidance.

Core Competencies:

• Judgment: Makes informed decisions, identifies root causes, thinks strategically, and prioritizes work effectively.
• Communication: Listens actively, communicates clearly, treats others respectfully, and remains composed in challenging situations.
• Impact: Focuses on results, takes initiative, delivers important work efficiently, and maintains accountability.
• Innovation: Identifies practical solutions, recommends improvements, simplifies processes, and adapts to changing requirements.

Department Overview:

• The Clinical Applications Team is responsible for designing, testing, and implementing clinical functionality within an electronic health record system. The team also supports interoperability with third-party systems and medical devices.

Work Schedule:

• Monday–Friday, 8:00 AM–5:00 PM PST

Candidate Location:

• Non-local candidates will be considered

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.