Computer Software, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, Network Administration/Management, Network Software, Peripheral Hardware, Printing, Problem Solving Skills, System Validation, Technical Support, United States Department of Justice (DOJ)
--> 6 months assignment
Desktop Support Specialist 3 (DSS3)
Bill Rate: ***
Onsite (Must be within an hour of Wilmington and will have to pay for parking)
In person interviews only
Category Summary: The Desktop Support Specialist (DSS)support in-house teams and responding person to helpdesk tickets.
Role Description:
-Respond to help desk tickets
-Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
-Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
-Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts)
-Troubleshoot basic network, software, and printing problems.
Minimum of 3 years experience
Must have customer service experienceE
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