Window & Door Service Technician - Boston, MA

JELD-WEN is currently seeking a Window & Door Service Technician - Boston, MA to join our growing team.

External Job Description

Purpose of the Role

As a Field Service Technician (Boston, MA), you will be responsible for performing and documenting field service of VPI window and door products.

Key Responsibilities:

• Safety Compliance

• Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment

• Active participation in the company's Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being

• Field Service

• Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship

• Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes

• Maintain accurate records of repair, evaluations, and inspections

• Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service

• Submit expense reports in a timely manner (Bi-weekly), following company policies

• Water Test: Attend testing. Inspect pre-test and document water test results as well as diagnose any issues that may arise, and fix identified problems

• Certifications: Mobile Elevated Work Platform (MEWP). Must be comfortable working at heights above 50 feet when necessary

• Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently

• Maintain a professional demeanor when interaction with customers and colleagues

• Travel is an essential requirement for this position, and the employee must be prepared to travel by plane or car

• Demonstrate company values by fostering a respectful and inclusive work environment

Qualifications

• High School Diploma or GED required.
• Valid driver's license with a clean driving record.
• 2-5 years of experience in either the vinyl window and door industry or the manufacturing industry. This experience is essential to ensure a comprehensive understanding of industry-specific processes, standards, and best practices.
• Proficiency in using hand tools such as drills, saws, levels, and tape measures.
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Multitasking capabilities with professionalism
• Experience using general office equipment (laptop, phone, iPad),including Office 365.
• Application of special repair policies in practical situations
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Working Conditions

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Travel: Expect frequent travel but typically home for weekends.
• Overtime: Frequent overtime is required.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

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Internal Job Description

Purpose of the Role

As a Field Service Technician (Boston, MA), you will be responsible for performing and documenting field service of VPI window and door products.

Key Responsibilities:

• Safety Compliance

• Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment

• Active participation in the company's Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being

• Field Service

• Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship

• Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes

• Maintain accurate records of repair, evaluations, and inspections

• Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service

• Submit expense reports in a timely manner (Bi-weekly), following company policies

• Water Test: Attend testing. Inspect pre-test and document water test results as well as diagnose any issues that may arise, and fix identified problems

• Certifications: Mobile Elevated Work Platform (MEWP). Must be comfortable working at heights above 50 feet when necessary

• Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently

• Maintain a professional demeanor when interaction with customers and colleagues

• Travel is an essential requirement for this position, and the employee must be prepared to travel by plane or car

• Demonstrate company values by fostering a respectful and inclusive work environment

Qualifications

• High School Diploma or GED required.
• Valid driver's license with a clean driving record.
• 2-5 years of experience in either the vinyl window and door industry or the manufacturing industry. This experience is essential to ensure a comprehensive understanding of industry-specific processes, standards, and best practices.
• Proficiency in using hand tools such as drills, saws, levels, and tape measures.
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
• Multitasking capabilities with professionalism
• Experience using general office equipment (laptop, phone, iPad),including Office 365.
• Application of special repair policies in practical situations
• Dependable, self-motivated, and problem-solving skills.
• Strong customer service, communication, and organizational skills.

Working Conditions

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Travel: Expect frequent travel but typically home for weekends.
• Overtime: Frequent overtime is required.

Schedule

• Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days' vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $25.91 to $43.17 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.