Job Details & Benefits
- Job Type: Full-time
- Compensation: $50,000-56,000/year
- Benefits: Take-home company vehicle for work use, health insurance, dental insurance, vision insurance, life insurance, 401(k) with 4% company match, paid time off, 8 company holidays, discounts on Cenvar home services, and education benefits.
About the Role
As a Windows & Doors Project Coordinator, you are responsible for overseeing all installation, warranty, repair, and service-related work associated with window and door installations. You will serve as the primary point of contact for customers before, during and after installation, ensuring service requests are addressed promptly, professionally, and in accordance with company standards. This role is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment and takes ownership of resolving issues efficiently. You will inspect, coordinate technicians, manage service schedules, monitor recurring issues, and ensure every customer receives a positive experience. Your efforts will directly impact customer satisfaction, company reputation, and the long-term success of the Windows & Doors division.
Key Responsibilities
- Complete every item on the On-Site Project Coordinator checklist and execute work orders with exactness to ensure projects are completed on schedule.
- Manage and monitor your assigned crew, holding them accountable to our installation neatness standards and preventing property or equipment damage.
- Proactively analyze job sites to determine protection measures, ensuring the customer's property is left in better condition than it was found.
- Maintain frequent communication with the customer to keep them informed of job progress and involve them in key decisions.
- Utilize strong problem identification and resolution skills to handle challenges in real-time; immediately alert the General Manager if crew compliance issues arise.
- Deliver unrivaled customer service to build brand loyalty, increase branch profitability, and ensure the customer has the best experience possible.
- Actively analyze policies and processes to generate ideas that improve efficiency and help the company grow.
- Strictly adhere to all safety provisions required by law and company policy.
- Be willing to work Saturdays when project demands require it.
- Maintain a clean, organized work environment and keep the company vehicle orderly.
- Perform additional duties as assigned
What Makes You a Strong Fit
- Experience working in construction, farming, service-based, or similar industries is helpful but not required.
- High school diploma or equivalent.
- Excellent communication and interpersonal abilities.
- A valid driver’s license with an acceptable driving record (insurable under company policy) and a background check free of felony convictions.
- Prior management experience and bilingual (English/Spanish) skills are a plus