WMS Product Manager

New York, NY

$130,000–$150,000 Per Year

30+ days ago

Job Description

Position Summary
The Product Manager – Warehouse Management System (WMS)\ERP is primarily responsible for the strategic direction, operational support, and continuous improvement of LT Apparel's Warehouse Management System and related warehouse technologies. This role serves as the primary liaison between Distribution Center Operations, Information Technology, business stakeholders, and third-party software vendors to ensure warehouse applications support efficient, accurate, and scalable operations.

This role also has secondary responsibility for the ERP ecosystem, ensuring effective integration, process alignment, and operational continuity across business functions.

The ideal candidate brings a strong understanding of warehouse operations, order management, retail compliance, enterprise system integrations, and technology product management, with the ability to translate business requirements into effective system solutions.

Your Key Responsibilities:
Primary responsibilities: Warehouse Management System

Serve as the primary product owner and subject matter expert for WMS applications.
Define and maintain the WMS product roadmap, system enhancements, and technology priorities.
Manage the product backlog, business requirements, functional specifications, and acceptance criteria.
Partner with warehouse and distribution leadership to identify process improvements and system capabilities.
Oversee the WMS application lifecycle, including implementations, upgrades, enhancements, and ongoing support.
Understand and optimize system interactions between WMS, WCS, and warehouse systems.
Identify opportunities to improve warehouse throughput, reduce manual processes, and increase operational efficiency.
Support warehouse technology implementations, upgrades, deployments, and system modernization initiatives.

Secondary responsibilities: ERP

Provide support, maintenance, and continuous improvement for the Enterprise Resource Planning (ERP) system, with a focus on integration, data integrity, and alignment between WMS and ERP processes.

Business Partnership

Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, and IT teams.
Translate business requirements into functional specifications for the external WMS and ERP development team.
Recommend system improvements that increase operational efficiency and reduce manual processes.
Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns.

Production Support & Escalation

Serve as the internal escalation point when standard help desk support is unable to resolve production issues.
Coordinate root cause analysis for complex warehouse system incidents.
Prioritize production issues based on business impact.
Manage communication between business stakeholders and third-party support during critical incidents.
Ensure timely resolution of application defects and operational issues.

Vendor Management

Manage the relationship with the external WMS support and development partner.
Review support quality, response times, service level agreements (SLAs), and project deliverables.
Coordinate enhancement requests, software fixes, testing, and production deployments.
Validate technical solutions proposed by the vendor before implementation.
Hold vendors accountable for quality, timelines, documentation, and operational excellence.

Project Leadership

Lead WMS and ERP related projects including upgrades, enhancements, new warehouse implementations, and process improvements.
Coordinate user acceptance testing (UAT), regression testing, and production readiness activities.
Develop implementation plans and coordinate cross-functional project activities.
Ensure successful deployment of new functionality with minimal business disruption.
Able to manage multiple projects and deadlines with support and resources as needed.

Documentation & Training

Develop and maintain operational procedures and system documentation.
Create user guides and support documentation.
Provide training and knowledge transfer to warehouse personnel and support teams.
Promote best practices for system utilization and warehouse operations.

Qualifications

Experience with WMS platforms such as Manhattan, Blue Yonder, Softeon, Korber/Infios, SAP EWM, or comparable systems.
Experience with ERP platforms such as BlueCherry, SAP, Oracle, Microsoft Dynamics, or NetSuite.
Knowledge of Boomi, MuleSoft, or similar integration middleware.
Experience working with 3PL providers and multi-warehouse distribution environments.
Familiarity with warehouse automation, WCS/WES, conveyors, sortation, and material handling systems.
Experience in retail, apparel, consumer goods, or wholesale distribution.
Familiarity with Agile methodologies, Jira, or Azure DevOps.

Salary: $130-$150K

Numbers & Facts

Location	New York, NY
Salary	$130,000–$150,000 Per Year

Skills

Acceptance Testingunmatched
Agile Programming Methodologiesunmatched
Atlassian JIRAunmatched
Automationunmatched
Business Skillsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
DevOpsunmatched
Distribution Operationsunmatched
Distribution Servicesunmatched
Distribution Warehousingunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Ecosystemsunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Inventory Cycle Countsunmatched
Inventory Managementunmatched
Knowledge Transferunmatched
Leadershipunmatched
Microsoft Dynamicsunmatched
Microsoft Windows Azureunmatched
Middlewareunmatched
Multitaskingunmatched
NetSuiteunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operational Supportunmatched
Operations Managementunmatched
Operations Processesunmatched
Oracleunmatched
Order Managementunmatched
Order Picking/Packingunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Backlogunmatched
Product Managementunmatched
Product Planningunmatched
Production Supportunmatched
Project/Program Managementunmatched
Public/Media/Press/Analyst Relationsunmatched
Regression Testingunmatched
Relationship Managementunmatched
Requirements Managementunmatched
Retailunmatched
Root Cause Analysisunmatched
SAPunmatched
Service Level Agreement (SLA)unmatched
Shipping/Receivingunmatched
Software Administrationunmatched
Software Development Lifecycle (SDLC)unmatched
Software Testingunmatched
Strategic Planningunmatched
System Integration (SI)unmatched
Systems Analysisunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Third-Party Logistics (3PL)unmatched
Time Managementunmatched
Training/Teachingunmatched
Vendor/Supplier Managementunmatched
Warehousingunmatched
Wholesale Industryunmatched

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