Our client is an established, international software company that builds shop-floor solutions for mid-market manufacturers and distributors. Their configurable platform brings warehouse management, manufacturing execution, and transport management together in one system, giving growing companies an alternative to the cost and complexity of tier-one ERP vendors. With hundreds of successful implementations and strong partnerships in the mid-market ERP space, the business is growing fast in North America, where it now runs some of its largest and most complex multi-site programs.
As Senior Solution Architect, you will own the design of new North American implementations from first workshop through go-live. You will spend time on the plant floor learning how each client actually operates, turn that into a clear requirements specification that a build team can work from with confidence, and make sure what gets delivered matches what was agreed. This is a senior, hands-on role based in the north Atlanta area, reporting to the Head of Delivery for North America and working alongside a global build team.
Responsibilities include:
- Lead requirements gathering with clients on site, running process walkthroughs and workshops with plant and operations leadership
- Write detailed Business Requirements Specifications that are specific enough to build from and clear about what is in and out of scope
- Design solutions using standard templates as a starting point, and advise clients on what to configure, what to change in their own process, and what not to build
- Present designs to clients and internal leadership for sign-off
- Validate configured builds against the specification before the client sees them, working directly with the build team to resolve gaps
- Train client super users, run User Acceptance Testing, and manage the resulting adjustments
- Support on-site go-lives and stay until the client is running production on the system
- Hand clients over to support cleanly, with open items documented and the support team fully briefed
- Mentor US colleagues on design method and contribute improvements to the company’s global design standard
- Share in first-line support across the wider delivery team
Requirements
Requirements
- 5+ years designing and implementing operational software in manufacturing, warehousing, or distribution, with direct ownership of requirements and design
- A track record of writing functional specifications or requirements documents that others have successfully built from
- Client-facing experience with plant and operations managers, including leading workshops and handling difficult scope conversations
- Full lifecycle implementation experience: design, validation, training, UAT, and on-site cutover
- Comfort working with a build team in another country and time zone, where your documentation has to stand on its own
- Flexibility for occasional early starts (around 7:00 AM ET) to overlap with international colleagues
- Based in, or willing to relocate to, the north Atlanta area, and able to travel regularly to client sites across North America
Preferred:
- Degree in industrial engineering, information systems, or a related field
- ERP experience, especially SYSPRO or Acumatica, and an understanding of how shop-floor data flows into and out of ERP
- Experience with low-code or configurable platforms
- Exposure to barcode, RFID, scale integration, or other shop-floor data capture
- Experience mentoring less experienced colleagues
Benefits
- 100% employer-paid medical coverage for employees, with affordable options to add a spouse, children, or family
- $150 per month company contribution to your Health Savings Account (HSA)
- 401(k) with a dollar-for-dollar company match up to 6%, eligible from day one and 100% vested immediately
- 15 days of paid time off per year, plus 7 paid company holidays
- Voluntary dental and vision plans
- Voluntary short-term and long-term disability, supplemental life and AD&D, accident, and critical illness coverage
- Additional optional benefits including telemedicine, identity protection, pre-paid legal, and pet insurance
- Senior ownership of design on some of the company’s largest and most visible programs, with real influence over how the North American practice develops