Work Study, Student Ambassador (Student Affairs)

Learning Objectives:

Student Ambassador Learning Objectives:

By the end of the training/program, Student Ambassadors will be able to:

Customer Service & Communication

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening skills to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.

College Knowledge & Navigation

• Explain basic college processes including admissions, class registration, financial aid, and student support services.
• Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
• Provide accurate campus directions and information about college departments, offices, and resources.
• Identify appropriate campus resources and refer students to the correct departments when needed.

Technical & Problem-Solving Skills

• Assist students with completing applications, registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem-solving skills to support students efficiently and effectively.

Leadership & Professional Development

• Demonstrate leadership skills by serving as a positive representative of the college.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, and time-management skills in daily duties.

Student Success & Engagement

• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.