Workers' Compensation - Case Manager

About This Role

We are seeking a detail-oriented Workers' Compensation Case Manager to join our team. The ideal candidate will manage a portfolio of cases, from intake to resolution, ensuring our clients receive the best possible representation and care throughout their journey with us. As a key member of our team, your organizational skills, attention to detail, and ability to communicate effectively will be essential to your success in this role.

Your Role and Impact

• Manage the entire case lifecycle, from new file intake to final resolution, ensuring all case milestones are met.
• Assist the handling attorney with case management and strategy, acting as a liaison between clients, medical providers, and insurance companies.
• Prepare, file, and serve workers' compensation documents, maintaining compliance with all legal requirements.
• Schedule medical appointments for clients, including QME and AME evaluations, and ensure all records and reports are accurately filed and organized.
• Proactively communicate case updates to clients, addressing their concerns and keeping them informed throughout the process.
• Maintain organized case files and ensure all relevant documentation is accessible to the team

Your Skills and Expertise

• Previous experience in workers' compensation case management or related roles such as a paralegal, legal secretary, or legal assistant.
• Familiarity with EAMS/WCAB procedures, PQME scheduling, filing DORs, and organizing medical records.
• Proficiency in Microsoft Office and case management software.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple cases effectively.
• Strong written and verbal communication skills, with the ability to explain complex legal concepts to clients in a clear and empathetic manner.
• Bilingual proficiency in English and Spanish (required).

Qualifications

• 1–2 years of experience in case management, legal assistant work, or a related field within workers’ compensation or personal injury law.
• Familiarity with California Workers’ Compensation procedures, including DWC forms, QME scheduling, and authorization workflows. Prior use of systems like EAMS is a plus.
• Strong organizational skills with the ability to manage multiple open cases, track deadlines, and follow up on medical reports, lien settlements, and treatment plans.
• Excellent communication skills, both written and verbal — able to coordinate between attorneys, clients, medical providers, and adjusters professionally and clearly.
• Bilingual (English/Spanish) is required

Bonus/Optional Qualifications:

• Knowledge of lien negotiations or treatment coordination workflows
• Experience using legal case management software

Why You’ll Love Working Here

By joining our team, you are stepping into a role that supports our mission to provide justice and care for those in need. We are committed to supporting your growth and success with:

• Opportunities to advance your skills and career through comprehensive training and mentorship programs.
• We celebrate your hard work with bonuses, performance incentives, and peer-nominated awards.
• Explore potential career paths within case management, operations, and leadership roles.
• Paid time off to rest and recharge, along with flexible working hours to support your well-being.
• A robust health and benefits package that includes dental, vision, life insurance, and a 401(k) with a 4% match.