Workforce Scheduler

POSITION SUMMARY:The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.

ESSENTIAL FUNCTIONS:

Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time offCommunicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.Guide Associates through troubleshooting, navigating the internal workforce management systemReview data to assist with continuous quality improvementCollaborate with scheduling team to improve associate experience and family center operationsSupport Y Family Center operations as neededOther duties as assigned

QUALIFICATIONS:

EDUCATION

High School Diploma or equivalent

EXPERIENCE

Experience working in call center or customer support roleExperience making data informed decisions

SKILLS

Strong active listening and verbal communication skillsProficiency in problem solvingAbility to multitask and manage time effectively