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JOB TITLE: Workforce Services Analyst
DEPARTMENT/DIVISION: Workforce Services
REPORTS TO: Various
SUMMARY: Responsible for performing para-professional level Human Resources analysis work such as creating reports, analyzing data in assigned area, working with various departmental managers, assisting in managing vendors, communicating with the public and serving as a lead to administrative staff. Work requires limited supervision and the use of independent judgment and discretion.
ESSENTIAL JOB FUNCTIONS:
- Serves as primary point of contact in assigned area.
- Work directly with employees and managers in assisting with questions, concerns or special projects as needed.
- Run various reports and analyze data to make recommendations for process improvement.
- Responsible for utilizing systems to highest capacity and best use for city operations.
- Develop training in assigned areas and work closely with Strategic Services in delivering the training throughout the organization.
- Participate in special projects as assigned by Workforce Services management.
- Serve as a lead to administrative staff and provide guidance in assigned area.
- Serve as primary point of contact in ensuring Workforce Services' departmental sites and city website pages are up to date with current information.
- Review and provide recommendations on various policies and Administrative Directives.
- Work in partnership with the payroll team to ensure accurate reporting of employee timecards and records in the HRIS.
POSITION SPECIFIC JOB FUNCTIONS:
Leave & Compliance
- Serve as main point of contact for all leave-related inquiries (including FMLA, worker's compensation, military, or personal leave) between employees, managers, department administrators, and/or third-party administrators.
- Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason.
- Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
- Oversee the return-to-work process for employees returning from extended military leave, FMLA, workers compensation, or other leave(s).
- Facilitates other leave requests, which may include accommodation requests under the ADA, PWFA and/or USERRA.
- Verifies accurate timecard submissions for employees on extended leave by partnering and communicating with timecard approvers.
- Stay abreast of updates in employment law and oversee annual review of Administrative Directives and Civil Service local rules.
- Facilitate and deliver mandatory organizational training to remain in compliance with local, state and federal employment regulations.
- Maintain records for employee discipline and when appropriate serve as first point of contact for employee relations questions and guidance.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledgeable of general processes and Risk/Human Resources legal requirements.
- Excellent written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Skilled in managing project deadlines and deliverables.
- Ability to research a variety of information.
- Ability to work independently in the absence of supervision.
- Ability to prepare and maintain detailed and accurate records.
MINIMUM QUALIFICATIONS:
- Bachelor's degree in human resources, Public Administration, Business Administration or related field.
- One year's experience in administrative, human resources or project related work.
PREFERENCES:
- SHRM-CP, PHR or TMHRA - CP
WORKING CONDITIONS:
- Frequent sitting, talking, seeing, hearing, and manual dexterity.
- Occasional lifting and carrying up to 15 pounds.
- Work is typically performed in a standard office environment.
CONDITIONS OF EMPLOYMENT:
- Must pass pre-employment drug test.
- Must pass criminal history check.
- Must pass motor vehicle records check.