Workplace Experience Ambassador 2

Job Title: Workplace Experience Ambassador

Job Description

As a Workplace Experience Ambassador, you will be the vibrant heartbeat of our workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. This role combines high-touch customer service with operational excellence, where you will oversee daily building operations and manage front-of-house experiences. You will play a pivotal role in ensuring every interaction reflects our values, taking ownership of the complete visitor journey and coordinating with vendors and internal teams to deliver a world-class workplace experience.

Responsibilities

• Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional appearance.
• Oversee daily operations of the building and office space, conducting workplace inspections to maintain cleanliness, functionality, and safety compliance.
• Coordinate event setups and room configurations, supervising venue preparation and breakdown, managing catering and AV/VC requests, and liaising with security and vendor teams.
• Manage relationships with service providers including cleaning, maintenance, and security vendors to ensure seamless service delivery.
• Handle meeting room management from booking coordination to setup and reset, including inventory management and utilization reporting.
• Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans and coordinating with project management and IT teams.
• Oversee visitor management protocols, including security pass issuance, host notifications, and guest escort services.
• Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables.
• Process incoming and outgoing mail, manage package deliveries, and coordinate courier pickups.

Essential Skills

• Minimum 3 years of experience in facilities coordination, workplace services, or a similar front-of-house role within a corporate office environment.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Excellent communication and customer service skills with the ability to interact professionally with diverse stakeholders.
• Proven ability to coordinate effectively across teams to achieve seamless service delivery.
• Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting.
• Proficiency with Microsoft Office suite and workplace management tools, such as ServiceNow or Corrigo.
• Demonstrated problem-solving skills with the confidence to respond quickly to issues.
• Physical capability to lift 30-50 pounds and remain mobile throughout the workday.

Additional Skills & Qualifications

• Experience ensuring compliance with health and safety regulations.
• Familiarity with space planning software and seating management systems.
• Experience in event coordination or hospitality management.
• Knowledge of procurement platforms such as Amazon Business.
• Track record of implementing service improvements or innovative solutions.

Work Environment

This position offers a shift from Monday to Friday, 8:00 am to 5:00 pm, with street parking available. The work environment is dynamic, leaning towards hospitality, and involves sitting at a receptionist desk. Interviews will be conducted virtually. This role has the potential to transition from temporary to permanent status.

This is a Contract position based out of New York, NY.

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Sep 3, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.