Workplace Service Coordinator

Description:

* The Workplace Ambassador will report to the Supervisor Workplace Services. The Workplace Ambassador, Front Desk is a constant resource for our employees and makes the first direct impression on SFDC customers.
* This position requires a high level of customer service. Help make Salesforce a great place to work!
* Work with and get direction from Supervisor Workplace Services to maintain and provide excellent customer service and support to the office
* Assist internal customers (employees) with all REWS related items
* Greet and direct guests in a timely and professional manner, assign temporary badges as required
* Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation
* Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner
* Sign for and receive FedEx/UPS/Courier packages; notify the mail team
* Assist with overall maintenance of the organization, communicate any and all maintenance issues with building management in a timely and efficient manner
* Help with event support and other REWS projects.

Required Skills/Experience:
* Excellent interpersonal communication skills
* Experience in hospitality preferred
* Proficient at using the Microsoft Office Suite and Google Apps
* Must be willing/able to learn and use our internal Salesforce.com software application
* Ability to take direction and follow oral and written instructions.
* Good writing, analytical, and problem-solving skills.
* Submit timesheet for approval every Friday
* Must be on-site October 13 - 17, 2025.


Top 3-5 skill sets that would make a candidate stand out?

* Proficient in Google Suite and Slack
* History of customer service roles (high touch, white-glove)
* Team player
* Ability to switch between focuses seamlessly