Workplace Technology Services - Technology Services Administrator I # 639

What we need...

COCC needs a technology serves administrator who enjoys solving end user issues and keeping employees productive. In this front line role, you will work across Windows, virtual Linux, macOS, VDI, Zoom, hardware, software, enterprise applications, and user access. Success in this position requires attention to detail, clear communication, timely ticket resolution, and effective collaboration across technology and business teams.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Health Insurance: Employees and their eligible dependents – including spouses, domestic partners, and children – are eligible for coverage from the first day of the month following hire, including medical, dental, and vision insurance, as well as ancillary benefits. COCC also contributes to employees’ health savings accounts (HSA).
• Retirement: COCC matches 100% for the first 3% and 50% for the next 2% that employees contribute to their 401(k). Additionally, COCC may make a discretionary annual contribution to the plan based upon the profitability of the company.
• Paid Time Off: COCC offers a generous PTO policy, including quarterly wellness days, paid holidays, and a birthday day off.
• Hybrid Schedule: Enjoy the flexibility of a hybrid work schedule designed to support work-life balance and personal well-being
• Training & Development: COCC offers robust employee development programs aligned with career pathing objectives, including cutting edge training and educational resources, as well as a tuition reimbursement program to support continued education.
• Recognition Programs: Be recognized and celebrated through employee appreciation and peer recognition programs.
• On-site Fitness Centers: Stay active and energized with convenient on-site fitness centers available to employees.
• Fuel Up: Monthly company-sponsored lunches discounted catered meals, and convenient on-site snacks.
• Additional Benefits: COCC offers employees a Lifestyle Spending Account (LSA) to support employees’ unique needs, as well as company-paid life insurance, wellness initiatives, and access to financial planning guidance from certified professionals.

To learn more about our comprehensive benefit programs, please visit: https://www.cocc.com/careers/employment-benefits/

What You’ll do...

• Serve as a front line resource for COCC staff by troubleshooting hardware, software, desktop, application, and access related issues.

• Support Windows, virtual Linux, and macOS desktops in both physical and VDI environments.

• Manage and support user identities and user access.

• Provide support for Production and Disaster Recovery operations.

• Install, configure, and troubleshoot Windows, Linux, and macOS desktops.

• Troubleshoot desktop and laptop hardware, thin clients, keyboards, mice, webcams, docking stations, and other peripherals.

• Support Zoom clients, meetings, rooms, cameras, and audio devices.

• Troubleshoot enterprise applications, including M365 enterprise applications.

• Assist users with phones and mobile devices connecting to the enterprise environment.

• Deploy and decommission equipment using established support procedures.

• Provide timely responses and resolutions for assigned tickets and escalate issues outside the defined scope with appropriate technical detail.

• Assist with system patching schedules and established security guidelines and procedures.

• Create, update, and maintain knowledgebase articles.

• Document support activities, outcomes, and ticket updates accurately.

What You’ll bring...

• An Associate’s degree in computer science or equivalent work experience.

• 1 to 3 years of experience supporting end user technology environments.

• Experience troubleshooting end user hardware and software issues.

• Basic knowledge of Windows desktop installation, configuration, and troubleshooting.

• Basic knowledge of physical Windows desktops and VDI endpoints.

• Basic knowledge of virtual Linux desktop and macOS desktop environments at the user support level.

• Basic familiarity with thin clients, VDI endpoint devices, and related peripherals.

• Basic experience supporting Zoom services, enterprise applications, phones, and mobile devices.

• Basic knowledge of desktop and laptop hardware and peripherals.

• Basic understanding of user access, patching, and networking concepts.

• Basic familiarity with Office 365.

• Preferred exposure to Active Directory, DNS, DHCP, GPOs, VMware, and MDM.

• Exposure to Linux desktop environments in an enterprise or lab setting is a plus.

• Clear, professional communication skills and the ability to work with both technical and nontechnical audiences.

Salary Range for the role is $51,002-$76,606 per year. This role is hybrid in Rocky Hill, CT