Workshop Operations Manager
TestLink offers Professional Services for ATM Service Companies. For over 30 years, TestLink has been helping ATM service companies to decrease overheads and increase profit margins through the supply of professional products and services designed to improve the performance and reliability of ATM machines. ATM companies all over the world use services such as ATM Parts Supply, Advance Exchange and Inventory Management to reduce turnaround times and minimize the costs associated with maintaining an ATM estate.
Job Title: Workshop Operations Manager
Job Description:
At TestLink, a Brink's affiliated company, we're more than just a place to workwe're a dynamic and expanding global organization that prioritizes innovation, continuous learning, and professional development. This role is based out of our Cincinnati facility and offers a great opportunity to advance your career. We're seeking a motivated individual who brings a hands-on mindset to the jobthis position goes beyond simply overseeing others; it requires active involvement and initiative.
Role Objective
Management and development of TestLink's technical operations in line with market requirements, developing staff and processes to offer best in class services.
Key Duties
Operations:
- Implement the plan to facilitate increased business levels within US business
- Oversee the effective delivery of high-quality repairs and refurbishments and introduce quality control/improvement policies
- Control material and labor costs
- Contribute to sales tender responses, facilitating site visits when required
- Implement a program of improvements across the OH and MS workshops to increase efficiency and instill best practices
- Support integration of additional workshops in N & S America to ensure consistency of processes across sites
- Ensure achievement of KPIs and Targets
- Ensure continuous improvement to achieve efficiencies and protect and improve profit margins
- Utilise and manage the internal CHR system via the team to capture and investigate customer complaints/issues, help identify root causes and use that information to develop permanent solutions
- Efficiently onboard new service offerings or customer contracts
- Proactively address issues and challenges, implementing corrective actions as necessary.
- Allocate resources, plan schedules to ensure on-time delivery.
- Optimise resource utilisation and capacity planning to maximise operational efficiency.
- Health and Safety, Responsible for all safety matters within your assigned zones: Ensure housekeeping, quality and environmental policies and procedures are adhered to.
- Represent your function and present updates at Monthly Management Meetings
People:
- Goal Setting Ensure goals are aligned with the overall organizational objectives.
- Training and Development Hold regular one-on-ones with subordinates to ensure professional growth. Maintain a skills matrix. Ensure that training policies covering multi-skilling and cross training are implemented
- Administrative Tasks Handle employee onboarding, scheduling, timecard approval and expense reports.
- Team Organization Setup the workspace and streamline processes for any efficient team.
- Leadership Drive employees to meet their goals, motivate through challenges, and support the team.
- Communication Clearly communicate tasks, goals, expectations along with company objectives.
- Time Management Prioritize tasks and objectives while maintaining a highly efficient strategy for completion.
- Reliability Ensure the team can depend on their leader; be accessible, level-headed and professional.
- Decisiveness Act with confidence during the decision-making process.
- Expertise Take time to learn the team responsibilities to ensure the ability to step in and assist when required.
- Contribute to the design of new functions and build teams in line with business growth
Finance:
- Contribute to the creation of accurate cost forecasts and budgets in line with management requirements
- Manage designated overheads and control costs
- Assist with month-end cost allocation
Preferred Experience:
- Leadership and development of a business function
- People management
- Operations, ideally a repair workshop or manufacturing facility
- Budget Owner
Qualifications/skills:
- 5S and Lean Principles
- Project and/or change management
- Business Management Qualification or equivalent in experience
- Excel, data analysis and reporting
Personal Profile:
- Action Oriented - enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
- Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
- Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
About TestLink
Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at TestLink includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
Whats Next?
Thank you for considering TestLink, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at TestLink. Like our Facebook and Instagram page or follow us on Twitter.
TestLink/Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. TestLink/Brink's is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.