Workstation Support Analyst

Hansen Talent Group is seeking a Desktop Support Technician with experience troubleshooting, configuring, and maintaining workstation hardware and software. This is a fully onsite position.

The Desktop Support Technician will provide hands-on technical support to end users, resolving hardware and software issues to ensure reliable workstation performance and user productivity.

Duties:

• Troubleshoot and resolve desktop hardware, software, and application issues.

• Install, configure, maintain, and rebuild Windows workstations.

• Respond to support tickets and provide timely technical assistance to end users.

• Support Microsoft Office, Teams, and Windows environments.

• Perform workstation imaging, software installations, and system updates.

• Maintain documentation, equipment inventory, and workstation configurations.

• Ensure devices meet established security and configuration standards.

Qualifications:

• 2+ years of technical support or desktop support experience.

• Strong experience with Windows, Microsoft Office, and Teams.

• Experience troubleshooting hardware, software, and workstation connectivity issues.

• Knowledge of workstation imaging, installation, and configuration.

• Excellent customer service, communication, and problem-solving skills.

• Associate degree in IT, Computer Science, or related field; equivalent experience may be considered.

• CompTIA A+ certification required; higher-level certifications are a plus.