Writer IV – Customer Success Stories
Job Type: W2 Contract
Contract Duration: 6 Months, Potential Extension
Location: Remote or Hybrid – Cupertino, CA 95014
Portfolio/Writing Samples: Required
Pay Rate: $94.00 - $96.50/hr.
Job Summary
We are seeking an experienced writer to support a customer success stories program. This role will develop compelling customer stories and related marketing content that clearly communicate customer goals, strategies, experiences, and results.
The ideal candidate will have a strong background in business and marketing writing, excellent storytelling skills, and experience translating advertising concepts, strategies, and business outcomes into clear and engaging content.
Responsibilities
- Write customer success stories and related marketing content highlighting customer goals, strategies, and results.
- Connect customer journeys and products to outcomes with clarity and context.
- Develop an understanding of the organization’s advertising product portfolio and customer journey.
- Build relationships across marketing and creative teams.
- Incorporate feedback from multiple stakeholders to refine and revise content while maintaining the core message of each piece.
- Manage stories through writing, review, revision, and approval processes.
- Serve as an internal resource on stories written and answer stakeholder questions as needed.
- Demonstrate curiosity by seeking additional information from team members and solving problems as they arise.
Qualifications
- 7+ years of related writing and content marketing experience within news media, an editorial publication, a digital advertising agency, and/or an in-house marketing group.
- Portfolio of clear, polished writing samples related to business marketing.
- Experience writing customer success stories or case studies strongly preferred.
- Excellent writing, editing, and proofreading skills with a strong sense of storytelling and structure.
- Ability to adapt voice and tone to follow an established brand style guide.
- Ability to articulate advertising and marketing concepts, strategies, and business metrics.
- Understanding of business marketing and the AdTech landscape preferred.
- Executive presence and polished interviewing skills.
- Demonstrated experience working with customers and business leaders.
- Excellent interpersonal skills with the ability to establish relationships across multiple disciplines.
- Bachelor’s degree in Journalism, Communications, Marketing, Advertising, or a related field, or applicable on-the-job training.
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