WS Import Coordinator

A freight forwarding company in the Queens, NY area is looking to fill a position for a WS Import Coordinator role.

JOB Duties
? Responsible for day to day assignment of customer purchase orders, communication with
overseas offices and the client, required reporting, application of specifics to the forwarding,
liaison with operations and sales/pricing, and providing full support to the department
? Preparation of forwarding instructions, booking confirmations and coordination of ISF
information, inclusive of forwarding ISF to the appropriate party for timely filing
? Check SOP’s to ensure routing, rates, lanes and FOB fees are in place and any FOB rates are
quoted to and approved by the customer
? Update purchase orders when necessary, and apply follow up as needed inclusive of
communication to origin, updating bookings and updating customers of the revisions
? Receive and review import documentation from overseas agents/customers for accuracy and
approval to proceed
? Update shipment status in regard to order readiness, pick up dates, bookings, load dates and
vessel departure through daily communication with the origin office
? Respond to customers in a timely manner for shipment status via email or telephone ; when
situation is beyond your scope of responsibility refer the customer to your manager
? Marine insurance coverage and cost, when part of our WSSA insurance program
? Adhere to all domestic and international shipping regulations
? Any other duties as assigned by management
International Freight Forwarders
Customs House Brokers
QUALIFICATIONS:
? 2-5 years’ experience
? Proficient in Microsoft Office (Word, Excel, Power Point) Internet and media research
? Demonstrate ability to calculate figures and amounts
? Acute attention to detail
? Strong organizational and problem solving skills
? Commitment to excellence and high standards
? Excellent written and verbal communication skills
? Ability to understand and follow written and verbal instructions
? Versatility, flexibility, and a willingness to work within constantly changing priorities
COMPETENCIES:
Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;
Meets commitments.
Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Able to build morale and group commitments to goals and objectives; Supports
everyone's efforts to succeed.
Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and
with integrity; Upholds organizational values.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered
when absent; Arrives at meetings and appointments on time.
Salary range is $45-55k