Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Operational Excellence Specialist leads key initiatives supporting the performance improvement of the divisions parts, operations, customer experience and revenue growth of the Yancey Power Systems. The purpose is to work collaboratively across the Parts, Service and Sales groups.
- Manage, understand and report on all YPS / Caterpillar metrics for Parts, Service, and Sales.,
- Develop Parts growth strategies and customer experience plans
- Design and implement customer relationship improvements (projects/programs)
- Lead operational efficiency projects targeting the YPS Parts and Service relationship
- Provide SME knowledge of business products and valuepropositions of the YPS Parts and Service division
- Write business proposals and prepare project plans supporting YPS parts and service group program enhancements
- Build relationships and negotiate with internal and external stakeholders of Programs
- Identify, map, leverage business strengths and customer needs to support program development
The Specialist will also be responsible for developing and deploying daily/weekly/monthly management reporting packages to support the local branches to improve operational performance. The role includes active engagement with CAT and other OEM representatives on parts, service, and sales business initiatives, i.e. CAT Excellence program, DDC, Service Commitment. This position is also responsible for promoting a safe workplace and developing a “Safety First” culture.
Primary Responsibilities:
- Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
- Responsible for the identification, development and implementation plan of Division performance improvement initiatives.
- Act as the primary liaison for CAT and other OEM representatives.
- Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
- Develop project plans supporting key initiatives in the YPS division.
- Plan, enhance and develop financial reporting to better control expenses.
- Monitor inventory levels to assure customer needs can be met on a timely basis.
- Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements supporting YPS budget purposes.
- Lead required training supporting key initiatives.
- Become proficient in change management.
- Support and communicate regularly with the Service and Sales Teams
- Refine monthly Parts reporting tools with the goals of ease of us and transparency.
- Develop monitoring of key initiative performance post implementation.
- Become a “champion” of a process improvement culture.
- Other duties as assigned.
Additional Responsibilities:
- Participate in required safety program, and work in a safe manner
- Complete additional tasks as assigned by management
Who We Are Looking For:
To be successful in this position you should have prior experience in customer service management. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.
Education/Experience:
- Bachelor’s Degree from a four year college or university or related equivalent experience required.
- Specific industry, project manager or supply chain systems training desired.
- Minimum of 5 years of experience.
Required Qualifications/Skills:
- Possess the necessary problem-solving skills to meet the needs of our customers and employees.
- Excellent people skills with customer service experience.
- Customer Service management experience.
License, Certifications, or Training Requirements:
- Must complete Yancey and Industry Safety Training Requirements
Physical Demands/Environmental Conditions:
Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs. Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping. Seldom crouching/stooping/squatting, crawling/kneeling, climbing/stepping.
- While out in the field may encounter customer site environments (less than 25% of the time) which may be extremely hot (over 90 degrees) or cold (less than 40 degrees). Environment may include vibrations, strong odors, moving mechanical parts, flammable liquids and gases, oils and solvents, and walking on gravel/uneven ground. Appropriate PPE maybe required and mandated by the customer. Typically works in a temperature controlled office.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
Employee Wellness Program
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
Personal Time Off
- Paid Holidays
- Paid Sick Leave
Career Development
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities