p>Job Description: Key Responsibilities: • Gain exposure and understanding of the transportation industry • Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs • Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions • Observe and practice account management strategies through understanding J.B. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience.