Configures, installs, and troubleshoots JWAC-approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment; Performs system deployment, i.e., build/rebuild of Windows 10/11 workstations (physical and virtual), build of Windows 2016/2022 servers (physical and virtual), build of Red Hat Linux systems; Provides first line of customer support, responsible for obtaining necessary information from the customer and either providing the solution or escalating to Tier 2 support; Assists the JWAC Registry and Assets divisions with inventories, shall perform as JIRA administrator for Service Desk Automations, shall contact vendors for third-party support and shall escort when necessary, as well as performing records management (e.g., recording personnel incoming and departing). A Tier -2 Service Desk Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for the Joint Warfare Analysis Ctr (JWAC).