NewIT Performance & Reliability Lead ASM Research, An Accenture Federal Services CompanyIT Performance & Reliability LeadRichmond, VA$83,700–$111,300 / yearThe compensation range for this role is expected to be between $83,700 and $111,300, based on various factors.#J-18808-Ljbffr. This role oversees the monitoring and optimization of IT systems, ensuring adherence to service levels.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadTopeka, KS$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewEnterprise Continuity & ITDR Lead ASM Research, An Accenture Federal Services CompanyEnterprise Continuity & ITDR LeadJacksonville, FL$69,700–$75,230 / yearRequired qualifications include a bachelor's degree in a related field and over eight years of experience in risk management roles. ASM Research, An Accenture Federal Services Company, is seeking a Continuity Manager in Jacksonville, Florida.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadHonolulu, HI$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterAlbany, NY$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Customer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Olympia, WA$67,900–$180,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
Service Desk Agent II ASM Research, An Accenture Federal Services CompanyService Desk Agent IIOlympia, WA$52,900–$68,690 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. It also leverages IT service management tools to log, track, and update tickets, and contributes to knowledge articles, user guidance, and basic training to improve self-service and reduce recurring issues across mission-critical systems.
Platform Services Lead ASM Research, An Accenture Federal Services CompanyPlatform Services LeadOlympia, WA$99,300–$142,800 / yearKey Responsibilities** + Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance. This role is accountable for ensuring continuity of computer, network, and application services through planning, technical leadership, project management, and alignment of IT services with business requirements.
Systems Analyst II/ITIL Specialist, Junior ASM Research, An Accenture Federal Services CompanySystems Analyst II/ITIL Specialist, JuniorOlympia, WA$65,400–$91,700 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The ITSM Functional Analyst also develops documentation and training materials, facilitates process workshops, and produces reporting and dashboards that give leadership actionable insights into service performance and improvement opportunities.
Systems Administrator Lead ASM Research, An Accenture Federal Services CompanySystems Administrator LeadOlympia, WA$97,000–$164,900 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The role directs day-to-day systems administration activities across Windows, Unix, Linux, and virtualization platforms, ensuring high availability, performance, and security for on-premises and cloud workloads.
Web Services Engineer Sr ASM Research, An Accenture Federal Services CompanyWeb Services Engineer SrOlympia, WA$78,400–$120,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Working closely with stakeholders, the web services engineer develops solutions such as workflows, custom pages, and integrations that streamline content management and collaboration.
Incident Manager, Junior ASM Research, An Accenture Federal Services CompanyIncident Manager, JuniorOlympia, WA$62,200–$105,700 / yearThe role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents based on impact and urgency, while maintaining governance for incident logging, categorization, escalation, and communications within IT service management processes. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Field Office Technician, Junior ASM Research, An Accenture Federal Services CompanyField Office Technician, JuniorOlympia, WA$47,700–$54,600 / yearMinimum Qualifications** + High School Diploma; technical or trade school training a plus + 0-2 years of technical support experience **Other Job Specific Skills** + Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Customer Service Representative, Sr ASM Research, An Accenture Federal Services CompanyCustomer Service Representative, SrOlympia, WA$20.83–$26.25 / hourCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Perform initial triage and basic troubleshooting for routine end-user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.
ServiceNow Platform Administrator ASM Research, An Accenture Federal Services CompanyServiceNow Platform AdministratorOlympia, WACompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs.
IT Asset Manager ASM Research, An Accenture Federal Services CompanyIT Asset ManagerOlympia, WA$67,900–$91,350 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The IT Asset Manager collaborates with procurement, finance, security, and operations teams to align asset decisions with budgeting, licensing, and risk requirements, using asset data and analytics to inform refresh plans, optimization opportunities, and audit responses.
Service Desk Shift Supervisor ASM Research, An Accenture Federal Services CompanyService Desk Shift SupervisorOlympia, WA$67,900–$132,500 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Supervise day-to-day service-desk operations for an assigned shift, including ticket intake, triage, documentation, and resolution workflows in line with agreed service levels.
Application Support Engineer ASM Research, An Accenture Federal Services CompanyApplication Support EngineerOlympia, WAResponsibilities and Duties** + Familiarity with Flexdeploy, ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI, CyberArk, VMWare/Horizon is preferred + Installs Application client tools on VDI Images/Pools + Troubleshoots connections to Applications and integrations Load Balancing Configuration for Applications + Performs Application configuration with SAML/SSO Authentication + Provides Level 2 and 3 support for related integration issues + Creates a management plan, validates sizing, and forecasted sizing + Maintains licenses and key secrets in vault + Provides STIGs and CDRL Documentation **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience + 7-10 years of experience in information technology, systems administration or other IT related field. **Security Requirement** + Active Secret level clearance **Other Job Specific Skills** + Windows and Linux Environment + Administration and configuration of ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI,VMWare/Horizon is preferred + Installing Application client tools on VDI Images/Pools + STIG experience + CDRL documentation + VMware VDI + Microsoft Windows Server Administration + Micro Focus Application Lifecycle Management (ALM) Octane **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterColumbus, OH$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterAustin, TX$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterRaleigh, NC$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
NOC Engineer ASM Research, An Accenture Federal Services CompanyNOC EngineerOlympia, WA$103,000–$126,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The NOC Engineer, Mid monitors, maintains, and supports enterprise network infrastructure from a network operations center to ensure high availability and performance for mission-critical services.
NOC Shift Supervisor ASM Research, An Accenture Federal Services CompanyNOC Shift SupervisorOlympia, WA$94,100–$132,500 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The NOC Shift Supervisor coordinates shift staffing, task assignments, and handoffs to ensure 24x7 coverage, documents events thoroughly, and drives continuous improvement in NOC processes, tools, and reporting.
NOC Network Administrator ASM Research, An Accenture Federal Services CompanyNOC Network AdministratorOlympia, WAThe NOC Network Administrator, Mid maintains and administers servers, core services, and supporting tools within a network operations center to ensure reliable, highly available network and system operations for mission-critical services. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterDover, DE$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterPhoenix, AZ$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Cloud Customer Support Specialist - Night Shift (WA) ASM Research, An Accenture Federal Services CompanyCloud Customer Support Specialist - Night Shift (WA)Redmond, WA$65.71–$71.15 / hour3+ years of experience in technical support or engineering roles supporting enterprise environments + 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services **Clearance Requirement** + Must maintain active TS/SCI w/FSP clearance throughout employment **Preferred Qualifications** + Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start + Security certifications (SEC+ or equivalent) - required to obtain one within 6 months of start + Experience with root-cause analysis and trend identification + Experience with monitoring tools + Able to quickly learn customer scenarios or new service scenarios + Strong documentation skills and commitment to knowledge sharing **Job Specific Skills** + Outstanding customer service skills with experience resolving issues in a high-pressure situation + Strong technical troubleshooting and debugging expertise + Experience conducting validation testing to ensure system integrity and performance + Strong written and verbal communication skills with a strong sense of empathy towards customers + Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout + Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements + Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement + Update support cases to reflect accurate metrics + Facilitate clear communication between stakeholders + Technical Troubleshooting & Problem Resolution + Conduct validation testing according to Troubleshooting Guides + Manage and maintain workstation systems used for daily operations + Troubleshoot client issues using documented approaches to identify and resolve common issues + Knowledge Management & Continuous Improvement + Identify opportunities for optimization and automation + Support technical documentation and troubleshooting procedure updates + Provide detailed status updates via email and ticketing systems + Support root-cause analyses, ad-hoc metrics, and data discovery requests **Minimum Qualifications** + BS in Computer Science or other technical discipline is preferred.
Bilingual Tier 1 Service Desk Representative ASM Research, An Accenture Federal Services CompanyBilingual Tier 1 Service Desk RepresentativeOlympia, WARemoteFluent in speaking, reading and writing in Spanish **What additional characteristics will help me thrive?** + Proficient in the use of MS Office including Word, Excel and Outlook + Able to work in a fast-paced environment + Comprehensive reading and interpretive skills + Good written and oral communication skills + Maintain professional telephone etiquette in a variety of situation + Able to work in a deadline-driven environment + Able to work overtime as required + Leadership may assign additional duties within the scope of the project. As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a cloud-based telephony solution to answer general questions around billing protections and assist with filing complaints.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterSacramento, CA$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
NewCustomer Support Lead ASM ResearchCustomer Support LeadFairfax, VACompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Oversees service desk operations, incident and request management, and user experience initiatives while ensuring alignment with mission-critical systems and service level agreements.