Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterJuneau, AK$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterPierre, SD$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterBismarck, ND$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Problem Manager, Mid ASM Research, An Accenture Federal Services CompanyProblem Manager, MidOlympia, WA$99,300–$140,737 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The manager prioritizes problems based on impact and urgency, manages the problem backlog, and ensures tight linkage with incident, change, and release processes to protect the availability of mission-critical systems.
COOP Coordinator ASM Research, An Accenture Federal Services CompanyCOOP CoordinatorOlympia, WA$99,300–$142,437.36 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The coordinator guides activation and execution of continuity plans during incidents, supporting leadership on decision-making, communications, and transition to alternate work arrangements while keeping documentation, training, and exercises current and effective.
Cloud Support Engineer I (WA-1G) ASM Research, An Accenture Federal Services CompanyCloud Support Engineer I (WA-1G)Redmond, WA$48.08–$52.88 / hourStrong interpersonal skills + Strong oral and written communication skills + Experience in supporting Cloud based environment and tools such as Azure/AWS + Experience analyzing, troubleshooting, and providing solutions for technical issues + Ability to problem solve and collaborate with team members + Strong organizational and multi-tasking skills + Strong in technical communications with both technical and non-technical peers + Able to maintain professionalism under pressure + Strong customer focus **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. + 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support **Clearance Requirement** + TS/SCI with Full Scope Poly required.
Patch Management Specialist ASM Research, An Accenture Federal Services CompanyPatch Management SpecialistOlympia, WA$65,400–$87,523.03 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. + Support coordination of routine and emergency patch cycles, including pre-deployment testing, change approvals, maintenance window planning, and rollback procedures for desktops and remote devices.
IT Services Senior Manager/Cloud Computing Support Lead ASM Research, An Accenture Federal Services CompanyIT Services Senior Manager/Cloud Computing Support LeadOlympia, WA$94,100–$150,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The position leads incident response, problem management, and optimization activities for cloud services while collaborating with security, network, and application teams and mentoring cloud engineers on Infrastructure as Code, containerization, and operational runbooks.
Service Introduction Lead / Service Delivery Lead (SIAM) ASM Research, An Accenture Federal Services CompanyService Introduction Lead / Service Delivery Lead (SIAM)Olympia, WA$99,300–$132,500 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The Service Introduction Lead coordinates service integration and introduction of new or changed IT services, ensuring they are delivered as cohesive, end-to-end offerings across multiple providers.
Release Manager ASM Research, An Accenture Federal Services CompanyRelease ManagerOlympia, WA$100,000–$146,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The manager runs release readiness reviews, manages deployment and backout plans, and monitors release performance and incident trends to refine processes over time.
DevSecOps Engineer, Mid ASM Research, An Accenture Federal Services CompanyDevSecOps Engineer, MidOlympia, WA$94,100–$161,200 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The DevSecOps Engineer, Mid provides engineering leadership to design, secure, and automate delivery pipelines and infrastructure that support mission-critical applications.
Accident Prevention Planning & Execution Lead ASM Research, An Accenture Federal Services CompanyAccident Prevention Planning & Execution LeadOlympia, WA$69,700–$117,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The Accident Prevention Planning & Execution Lead is responsible for developing, implementing, and managing the program's Accident Prevention Plan (APP) as a critical contractual deliverable.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterWashington, DC$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterConcord, NH$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
NOC Network Administrator ASM Research, An Accenture Federal Services CompanyNOC Network AdministratorOlympia, WA$59,000–$79,600 / yearThe NOC Network Administrator, Junior supports day-to-day operation of systems and core services within a network operations center to help ensure reliable, highly available network and server infrastructure. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Database Administrator, Mid ASM Research, An Accenture Federal Services CompanyDatabase Administrator, MidOlympia, WA$78,400–$119,175.78 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Administer and optimize production and non-production instances of platforms such as Oracle, SQL Server, MySQL, or PostgreSQL, including advanced schema design, partitioning strategies, and environment-specific configuration.
Database Administrator - Senior ASM Research, An Accenture Federal Services CompanyDatabase Administrator - SeniorOlympia, WA$94,100–$144,800.36 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Architect and maintain enterprise-class database solutions across platforms such as Oracle, SQL Server, MySQL, or PostgreSQL, including advanced schema design, partitioning, and environment-specific optimization for mission-critical workloads.
NewServiceNow Engineer ASM Research, An Accenture Federal Services CompanyServiceNow EngineerHelena, MT$94,100–$152,800 / yearRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.8+ years of experience supporting ServiceNow environments, including substantial hands‑on engineering or development work in large, multi‑module instances. Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewServiceNow Engineer ASM Research, An Accenture Federal Services CompanyServiceNow EngineerConcord, NH$94,100–$152,800 / yearRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.8+ years of experience supporting ServiceNow environments, including substantial hands‑on engineering or development work in large, multi‑module instances. Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Salt Lake City, UT$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Cheyenne, WY$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Carson City, NV$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Oklahoma City, OK$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Denver, CO$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Santa Fe, NM$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadFrankfort, KY$69,700–$95,845 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Helena, MT$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadMadison, WICompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidBoston, MA$78,400–$129,400 / yearRequired QualificationsBachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs. Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadAustin, TXCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Columbia, SC$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Little Rock, AR$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadBoston, MACompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadBaton Rouge, LACompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Salem, OR$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCOOP & Disaster Recovery Lead ASM Research, An Accenture Federal Services CompanyCOOP & Disaster Recovery LeadRaleigh, NCA technology consulting firm based in North Carolina is seeking a COOP Coordinator responsible for disaster recovery preparedness and COOP planning. Key skills include analytical problem-solving and project management expertise, along with proficiency in Microsoft Office.
NewRoot Cause Engineer, Mid Drive IT Reliability ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer, Mid Drive IT ReliabilityTallahassee, FL$78,400–$129,400 / yearThe role involves conducting structured root cause analysis for federal IT services to identify technical or process-related issues and to propose actionable improvements. ASM Research, An Accenture Federal Services Company is looking for a Mid-level Root Cause Engineer in Tallahassee, Florida.
NewSenior PingFederate Identity Admin ASM Research, An Accenture Federal Services CompanySenior PingFederate Identity AdminCharleston, WVThe ideal candidate has 8–15 years in IT, strong documentation skills, and a solid background in Windows, Linux, VMware, Citrix, and Oracle databases.#J-18808-Ljbffr. ASM Research, An Accenture Federal Services Company, is seeking an experienced IT Administrator to manage the PingFederate platform and oversee secure identity federation services.
NewPingFederate Identity & Access Engineer ASM Research, An Accenture Federal Services CompanyPingFederate Identity & Access EngineerSacramento, CAYou will collaborate with cross-functional teams to implement robust authentication, authorization, and user access solutions while maintaining governance and documentation.#J-18808-Ljbffr. ASM Research, An Accenture Federal Services Company seeks an experienced IT Administrator to lead end-to-end PingFederate management within the Ganges project.
NewIT Performance & Reliability Leader ASM Research, An Accenture Federal Services CompanyIT Performance & Reliability LeaderSacramento, CAThe ideal candidate will develop performance measurement frameworks, collaborate with IT and security teams, and analyze performance to ensure mission-critical environments meet defined service levels. This role requires over 8 years of relevant experience and a Bachelor's degree in a related field, along with the ability to obtain a SECRET clearance.#J-18808-Ljbffr.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Albany, NY$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Topeka, KS$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Montgomery, AL$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Providence, RI$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Columbus, OH$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Lincoln, NE$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidLansing, MI$78,400–$129,400 / yearRequired Qualifications Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadWashington, DCCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidBismarck, ND$78,400–$129,400 / yearThe Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues affecting mission-critical federal IT services. The engineer collaborates with Incident Response, Problem Management, SRE, and engineering teams to document RCA outcomes and define actionable corrective and preventive measures that improve service reliability and reduce recurrence.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Concord, NH$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.