CSC Customer Service Specialist Baylor Scott & White HealthCSC Customer Service SpecialistDallas, TXUtilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services supported by the CSC. Serves as the critical point of contact for both public and internal (employee, patient, visitor) customers: properly greeting and recording requests.
Access Services Financial Counselor Baylor Scott & White HealthAccess Services Financial CounselorCollege Station, TXMust exhibit high empathy and communicate effectively with patients and families during traumatic events, while showing exceptional customer service skills. Provides estimates of procedures and services, calculates payment requirements, and negotiates pre-service payments according to financial clearance requirements.
Access Services Financial Counselor Baylor Scott & White HealthAccess Services Financial Counselorlakeway, TXFollows and acts on several complex system policies (financial assistance, limited plan, point of service, out of network, etc.) Obtains and screens guarantor financial information for financial assistance and or refers patient to appropriate resource for public assistance programs. Reviews and interprets explanation of benefits received from payers in order to assist patients and guarantors with understanding of claims processing or denial of services by payer.
On Call Shuttle Driver Baylor Scott & White HealthOn Call Shuttle DriverDallas, TXMaintains delivery vehicles in clean, working condition; diligently checks fuel, oil, water and transmission fluid levels daily, replenishing as needed. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits.
Contact Center Specialist Baylor Scott & White HealthContact Center SpecialistMckinney, TXThis may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. JOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests.
Patient Services Specialist (Call Center - Onsite) Baylor Scott & White HealthPatient Services Specialist (Call Center - Onsite)Dallas, TXFor full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits. The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area.
Access Services Financial Counselor Baylor Scott & White HealthAccess Services Financial CounselorTemple, TXMust exhibit high empathy and communicate effectively with patients and families during traumatic events, while showing exceptional customer service skills. Provides estimates of procedures and services, calculates payment requirements, and negotiates pre-service payments according to financial clearance requirements.
Guest Services Concierge - Rotating Shift Baylor Scott & White HealthGuest Services Concierge - Rotating ShiftWaco, TXThese include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies. The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.
Security Officer 2- Dallas Baylor Scott & White HealthSecurity Officer 2- DallasDallas, TXResponds to various public service calls, including criminal offenses, civil process, hospital violations or customer service oriented requests such as escorting patients, visitors, medical staff, and employees to parking areas; providing assistance with stalled vehicles; assisting with unlocking vehicles and responding to parking equipment malfunctions. Patrols assigned areas for the presence of unauthorized persons or potential sources of crime, and maintains clear, appropriate and continuous radio contact with base, shift supervisor and other officers in the field.
Security Officer 2 Fort Worth Baylor Scott & White HealthSecurity Officer 2 Fort WorthFort Worth, TXHandles hospital violations or customer service requests like escorting patients, visitors, medical staff, and employees to parking areas. Successfully completes the Texas Commission on Private Security Academy Levels II and III within three months of hire date.
Warehouse Associate F/T Nights Baylor Scott & White HealthWarehouse Associate F/T NightsTemple, TXThe Warehouse Associate will perform all distribution functions relating to receiving, stocking, transacting purchase orders, order shipping, order loading, order selecting, and sanitation, in a dynamic and fast-paced environment. • Lifts, loads, conveys, and processes products by hand, material handling equipment, hand truck, or other means from inbound trucks to point of use and overflow storage in and out of the distribution center.
Inventory Control Lead Baylor Scott & White HealthInventory Control LeadPlano, TXThis person ensures consistent and accurate control of perpetual inventory supplies, par management, and efficient delivery to facility departments. Ensures accurate tracking of supply data like back orders, manufacturer numbers, expiration dates, product recalls, and lot numbers as needed.
Appeal Support Specialist Baylor Scott & White HealthAppeal Support SpecialistDallas, TXThe Denial Resource Center Appeal Support Specialist ensures complete and accurate appeals of denied claims are submitted on time. They also handle State Complaint letters, legal submissions to the Administrative Law Judge, and requests for Coordination of Benefits or Patient Consent letters.
Remote Customer Service Specialist 2 - (Bilingual - Spanish) Baylor Scott & White HealthRemote Customer Service Specialist 2 - (Bilingual - Spanish)TXRemoteThe Customer Service Specialist CBS 2 is a subject matter expert and may interface with insurance companies, facility personnel, and patients to resolve complex inquiries across different service areas. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits.
Guest Services Concierge - PRN Baylor Scott & White HealthGuest Services Concierge - PRNCollege Station, TXAnswers questions and lists local amenities, including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies. The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.
Patient Services Specialist - Front Desk Baylor Scott & White HealthPatient Services Specialist - Front DeskPlano, TXFor full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits. The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area.
Contact Center Specialist - Onsite Baylor Scott & White HealthContact Center Specialist - OnsiteDallas, TXEssential Functions of the Role Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Works collaboratively with providers, clinical staff, and other departments to ensure patients'' needs are met.
Security Officer 2 - Lakeway Baylor Scott & White HealthSecurity Officer 2 - LakewayLakeway, TXHandles hospital violations or customer service requests like escorting patients, visitors, medical staff, and employees to parking areas. Successfully completes the Texas Commission on Private Security Academy Levels II and III within three months of hire date.
Inventory Control Lead Baylor Scott & White HealthInventory Control LeadPlano, TXThis person ensures consistent and accurate control of perpetual inventory supplies, par management, and efficient delivery to facility departments. Ensures accurate tracking of supply data like back orders, manufacturer numbers, expiration dates, product recalls, and lot numbers as needed.
Circulatory Support Spec 2 Baylor Scott & White HealthCirculatory Support Spec 2Plano, TXProvides autologous blood recovery services, prepares devices per protocols; ensures devices are working properly at completion of cases and duration of patient''s need. Assists with set up of cardiopulmonary equipment and provides VAD equipment and performs non-sterile aspects of back table preparation of mechanical assist device intraoperative.
Medical Receptionist Baylor Scott & White HealthMedical ReceptionistGrapevine, TXMay communicate with physicians, patients and healthcare staff to ensure relevant patient information is mutual with appropriate parties as required. Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.