The Lead will be responsible for ensuring outstanding service quality, efficiency, and alignment with organizational objectives across multiple critical domains, including Server Infrastructure, Endpoint Security (ESS), E-discovery, Microsoft Configuration Manager (MCM), Monitoring (Observability), Storage, and VMware teams. • Advanced Certifications: Microsoft Windows Hybrid Administrator, Microsoft Certified: Azure Administrator, VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).