Customer Service Experience managing narcotic diversion Experience with project management: EMR conversions, new equipment implementation* Functions as clinical expert resource Incident reporting Infection control Isolation procedures Knowledge of regulatory requirements- DPH, TJC, OSHA, etc. Death of a patient - documentation and process Discharge AMA Fitness for duty HIPAA guidelines (Health Insurance Portability and Accountability Act) Risk Management Sentinel events-monitoring and reporting Voluntary /involuntary commitment* Clinical Practice Knowledge by Specialty.