The Program Manager Operations provides strategic relationship support for key external vendors post-implementation and serves as the primary, long-term point of contact for field interactions and escalations. Oversee and coordinate ongoing relationship management with key strategic partners including, but not limited to, Royal Canin, Antech, CareCredit, Scratch, Trupanion, EzyVet/Instinct, Smartsheet, CoVet, ScrubIn, Lionbridge, and RCS/Brinks.