Customer Service Analyst, Senior PG&E CorpCustomer Service Analyst, SeniorSacramento, CAManages and resolves scheduling issues and skill profiles ensuring that agents take appropriate calls, and system stability, to include what-if scenario-based analysis to optimize contact center solutions. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
NewExpert IGP Solutions Engineer PG&E CorpExpert IGP Solutions EngineerOakland, CAp>In this role, you will collaborate with cross-functional teams, including data scientists, asset engineers, risk engineers, technology experts, regulatory professionals, and business subject matter experts, to design and implement data-driven solutions that enable the evolution of IGP processes and deliver critical business outcomes. Leads and manages projects and programs independently which includes developing and executing on innovative, novel, and complex solutions with high financial impact to PG&E and/or the client by taking ownership of scope, schedule, budget and communications.
NewSupervisor, Customer Inquiry Assistance PG&E CorpSupervisor, Customer Inquiry AssistanceWest Sacramento, CAp>The Customer Inquiry Assistance supervisor provides supervision of union-represented clerical staff and provides coaching, direction and support to ensure excellent and efficient customer service is delivered to our customers. Partner with internal technical teams and external vendors to resolve payment/return files errors, resolve recon issues, and support customers with specific issues.
Customer Service Analyst, Senior Scheduling PG&E CorpCustomer Service Analyst, Senior SchedulingSacramento, CACustomer Service Analyst responsibilities include planning and scheduling support, on-call for emergencies, problem solving and data analysis, issue management (internal/external), critical staffing decisions that influence/impact the business, and widespread communication to Agents, Supervisors, and Managers. Manages and resolves complex scheduling issues and skill profiles ensuring that agents take appropriate calls, and system stability, to include what-if scenario-based analysis to optimize contact center solutions.