Preferred Qualifications:** + Working knowledge of Microsoft Office Suite + Working knowledge of presentation software (e.g., Microsoft PowerPoint) + Demonstrated ability to collaborate and work effectively with cross-functional teams + Demonstrated project management skills + Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers + Excellent written and verbal communication skills + Previous customer service or retail sales experience; home improvement trades specific + Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external + In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.