The focus is on transforming customer feedback, behavioral data, and operational metrics into actionable insights; supporting Voice of Customer and customer research programs; defining meaningful experience measures; and helping partners improve the end-to-end customer journey. You will work within our modern data and insights environment, including Snowflake, Sigma, Power BI, SQL Server Management Studio (SSMS), SQL, Excel, customer feedback platforms, AI tools, to understand how data flows through the organization and to connect customer perspectives with operational and behavioral data.