Knowledge and Skills:• Knowledge of personal computer applications and equipment• Knowledge of operations management procedures and practices• Knowledge of financial management practices in human service organizations• Sensitivity to cultural, religious, racial, disability, and gender issues• Knowledge and use of advocacy techniques• Knowledge and use of different communication styles• Organizational, strategic, participatory, collaborative skills• Knowledge of human, legal, civil rights, community, and other resources• Knowledge of available equipment, therapies, and service providers• Knowledge of empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices• Knowledge of participatory planning techniques• Knowledge of crisis intervention techniques• Knowledge of documentation requirements• Ability to provide leadership to staff• Ability to multi-task• Ability to work in a professional and confidential capacity. Serve as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.• Perform various human resource management duties including paperwork submission, staff development, certification records maintenance, workers' compensation claims, timesheet submission, and other related functions.•