Typical issues revolve around the learning management system and additional online learning resources; screen recording tools, mobile apps, online testing solutions, Microsoft Office, web conferencing tools, and other technology used in the teaching and learning process; Monitor the Student Technology Center and assist students, faculty and staff with instructional technology issues; Respond to questions from students, faculty, and staff through the MACC Instructional Technology distribution email; Manage student inquiries received via the online campus website and answer or forward to other support personnel, advisors, or departments as needed for follow up. Assist students, faculty, and staff with virtual meeting setup in a classroom or conference room setting; Assist students, faculty, and LARC personnel with remote proctoring software; Provide technical support and training for faculty and staff in the use of classroom technology.