Experience Level: 5+ years of Communications/Customer Service experience required.5+ years of Telecommunications experience is required.3+ years of Project Management/Capacity Coordination experience required.3 years of experience with workforce analytics in workforce or contact centers with at least 15 employees is preferred.3 years of experience with Workforce Management software such as Commforce, Cisco, Genesys/i3, or Optimizer preferred. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.