Sales Support Representatives are Sales Agent champions who address sales support, product, content, and technical needs through a variety of activities: Build Agent sales success and loyalty through timely and effective interaction resolution, which includes; sales interaction support, resource navigation, managing escalations, engaging appropriate resources as needed to drive sales transaction completion. Interact with Sales Agents regularly via various communication channels; those channels may include inbound calls, inbound chats, inbound e-mails, or outbound calls as driven by business need.