Product Leadership & Stakeholder Management: Proven track record leading complex product lifecycles and enhancements while partnering with senior users to manage expectations, align competing priorities, and articulate the business value of technical solutions. Additional Preferences: Platform & Systems Integration: Deep proficiency in Genesys Cloud (ACD, IVR, AI voice/virtual agents, workforce engagement, APIs) alongside preferred exposure to Spoke, Twilio, and CRM/EHR integrations (ServiceNow, Salesforce, Oracle).