Support customers with respect to Key Performance Indicators (KPIs), including, but not limited to, teaching dealership personnel how to use the Retail Inventory Management website, reviewing policy and procedure with them, offering them support for any questions they have, following up after training with them. Learning various systems (RIM Legacy, RIM 3.0, DAAC, PWB +, Mainframe, IP/digital Phone) to review orders, backorders, returns, supersessions.