This role sits at the intersection of strategy, technology, and customer experience-spanning fulfillment, returns, call center operations, experimentation, and emerging channels such as marketplace partnerships (on-demand fulfillment, social selling, wholesale, and beyond).Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You'll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow.