Complies with all applicable laws, regulations, Credit Union policies and procedures, and ensures compliance with all governing regulations, including: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in Savings and Fair Credit Lending Practices. Summary: The Contact Center Team Member serves as the first point of contact for incoming calls, establishing new membership accounts, deposit accounts, and lending products while maintaining daily operational duties.