Working closely with sales, technical specialists, services, support, partner teams, and customer stakeholders, the Azure CSM leads outcome-driven conversations that connect customer priorities to Azure solutions, SHI services, Microsoft programs, and measurable business value. Success in this role is measured by Azure customer retention, Azure Consumed Revenue (ACR) and CSP growth, adoption of Azure services and programs, customer engagement quality, QBR execution, roadmap creation, and the ability to consistently convert customer needs into actionable cloud outcomes.