The role also involves sending acknowledgments, confirmations, delivery notes, invoices, and tracking information; maintaining customer and sales-part records in the ERP system; submitting new customer information for customs compliance and credit checks; processing tax-exemption documentation; assisting Industry Managers with parts-pricing requests and order entry; updating related work instructions; collaborating across departments and locations; conducting customer, market, and competitor research; and analyzing sales data in Microsoft Excel. The Customer Service/Inside Salesperson will answer and distribute incoming customer calls, serve as the primary sales channel for direct part number proposals, enter orders, create invoices, follow up on outstanding proposals, and professionally represent Spang to new and established customers across all media channels.