Must possess a high degree of technical knowledge in the daily use and maintenance of a corporate Active Directory, Office 365, Office 2016/2019, Microsoft cloud collaboration tools (Teams, SharePoint, & OneDrive), virus defense solution, and possess a solid understanding of best practices regarding IT polity and security. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.