COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: Internet Software, document scanning an upload to Share Drive Cloud, Property PMS System, Brand Guest Communication tools (Kipsu, Zingle, Sales Force, etc.), Quore guest complaints work order entries Cash Count, lost and found, Logbook, Spreadsheet Software (Excel), Word Processing Software. SUMMARY: This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects HDG Hotel's vision, mission and core values.