Proficient reading, writing, grammar, mathematics, and analytical skills; proficient interpersonal relations and communicative skills; proficient PC skills including word processing, data entry, and spreadsheets; ability to exercise sound judgment regarding routine matters and know when to escalate issues; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. Assists new and existing customers with answering questions and providing needed instructions for services such as Remote Deposit Capture, Online Banking, ACH, Wire, and additional service needs as they occur.