The role works collaboratively with internal stakeholders—including Commercial, Technical Sales Support (TSS), IES/Service, COE, and Software teams—as well as external partners and customers, to support pre-sale positioning, post-sale execution, and long-term customer success. The Customer Support Specialist - LC Software operates in a hybrid environment, balancing home office and customer-facing activities, and requires strong technical expertise, cross-functional influence, and the ability to manage complex integrations across matrixed organizations.