The Customer Service Rep supports customers, distributors, RM's and other Sales Support teams by promptly fielding all incoming phone calls, emails and faxes and handling inquiries for: order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, RMA's, order expediting, troubleshooting, lead distribution to channel and verbal & written parts price quotes. About Columbus McKinnon: Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.