Qualifications EDUCATION / EXPERIENCE: Pursuing Bachelor's degree in Aviation, Business Management, Psychology, Social Science, or other related field QUALIFICATIONS: Professional and diplomatic demeanor Excellent customer service skills a must Excellent verbal and written communication skills Interest in business, accounting practices, customer handling and aircraft publications Experience in general business/office/customer procedures Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship. JOB SUMMARY: Handles intense customer phone reception and electronic communication of customer's non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.