1st Shift Mold Tech Amcor1st Shift Mold TechIowaThe Mold Tech will lead by example and will perform supervisory tasks such as designating Packer / Handlers and other team members to proper locations to meet production schedules. Decision Making & Problem Solving: Able to act in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even while dealing with emotional topics; review facts and weigh options.
NewWarehouse Inventory Control - 1st shift Lineage IncWarehouse Inventory Control - 1st shiftDes Moines, IAAbility to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear. Look at stock numbers, pallet IDs, authorized substitutes, and other listed information with catalogs, manuals, product lists, and similar references to verify accuracy of shipping order.
Assembler - 1st Shift Quanex Homeshield LLCAssembler - 1st ShiftAnkeny, IAPart timeWe are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. The Assembler is responsible for working cooperatively with team members to cut and assemble window screen frames to changing specifications, using a computer-driven measuring device.
Water Blast & Vacuum Technician- 1st Shift Cushman & WakefieldWater Blast & Vacuum Technician- 1st ShiftIowaIn addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
Cdl-A 1St Shift Switcher #Sd5002 Universal LogisticsCdl-A 1St Shift Switcher #Sd5002IowaUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Position is very active as the switchers are getting in and out of the trucks all day long to open and close doors when backing in and out of dock doors.
Assembler - 1st Shift Quanex Building Products CorporationAssembler - 1st ShiftAnkeny, IAWe are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. The Assembler is responsible for working cooperatively with team members to cut and assemble window screen frames to changing specifications, using a computer-driven measuring device.
West Lakes Patient Access Representative I - PT 1st Shift EOW Trinity HealthWest Lakes Patient Access Representative I - PT 1st Shift EOWDes Moines, IowaSynthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
Industrial Sanitation 1st Shift The Marzetti CompanyIndustrial Sanitation 1st ShiftClive, Iowa$21–$22 / hourFull timeOur retail brands include Marzetti® dressings and dips, New York Bakery garlic breads, and Sister Schubert’s® dinner rolls, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and dressings, Buffalo Wild Wings® sauces, Arby’s® sauces, Subway® sauces, and Texas Roadhouse® steak sauces and frozen rolls. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
Industrial Sanitation 1st Shift Marzetti CoIndustrial Sanitation 1st ShiftClive, IA$21–$22 / hourOur retail brands include Marzetti dressings and dips, New York Bakery garlic breads, and Sister Schubert's dinner rolls, in addition to exclusive license agreements for Olive Garden dressings, Chick-fil-A sauces and dressings, Buffalo Wild Wings sauces, Arby's sauces, Subway sauces, and Texas Roadhouse steak sauces and frozen rolls. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
shift supervisor - Store# 65528, 1ST & DESTINATION DRIVE - GRIMES Starbucks Corpshift supervisor - Store# 65528, 1ST & DESTINATION DRIVE - GRIMESIA01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Property & Casualty Insurance Claims Operations Consultant, Manager PricewaterhouseCoopers LLPProperty & Casualty Insurance Claims Operations Consultant, ManagerIA$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement solutions, and provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
Insurance Account Position - State Farm Agent Team Member Glenn Waterhouse - State Farm AgentInsurance Account Position - State Farm Agent Team MemberJohnston, IAAs our Insurance Account Rep your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. ROLE DESCRIPTION: State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.
Virtual Life Insurance Agent - Remote InsuraTecVirtual Life Insurance Agent - RemoteDes Moines, IARemoteLife Insurance Sales, Remote Sales, Final Expense, Mortgage Protection, Work from Home, Insurance Agent, Sales Closer, Entry Level Sales, Commission Sales, Licensed Insurance Agent, Virtual Sales, High Commission. We’re hiring Remote Life Insurance Agents who want to close high-quality leads, earn uncapped commission , and build a long-term career — all from home.
Insurance Agent - Des Moines, IA Country FinancialInsurance Agent - Des Moines, IADes Moines, IACOUNTRY Financial is the marketing name for the COUNTRY Financial family of affiliated companies (collectively, COUNTRY), which include COUNTRY Life Insurance Company, COUNTRY Mutual Insurance Company, and their respective subsidiaries, located in Bloomington, Illinois. Our insurance agents, financial advisors, and employees remain dedicated to serving nearly one million households with our diverse range of personal and business insurance products as and financial services products.
Crop Insurance Adjuster ProAg ManagementCrop Insurance AdjusterIowaRemoteYou will work with our customer to complete field inspections, read maps and aerial photos, measure fields and storage bins, collecting production records of farm commodities, all the while assessing damage or loss. You will apply your good judgment, common sense and understanding of ProAg's adjusting guidelines and policy provisions for a variety of Multi-Peril Crop Insurance, Crop Hail, and Named Peril policies.
Branch Claims Representative Auto-Owners Insurance GroupBranch Claims RepresentativeWest Des Moines, IAAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents). This job includes training and development completion of the Company's claims training program for the assigned line of insurance and requires the person to: Investigate, evaluate, and settle entry-level insurance claims.
Senior Claims Adjuster - Casualty (Public Risk Group) HCC Life Insurance CompanySenior Claims Adjuster - Casualty (Public Risk Group)IARemoteThe Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the "VCCLEA"), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Our package policy provides a variety of coverages to support our insureds needs, including Law Enforcement Liability, Public Officials liability, Employment Practices Liability, Commercial General Liability, Property, First and Third-Party Auto, Inland Marine, Equipment Breakdown and more.
Process Specialist (Claims Processor) Infosys LtdProcess Specialist (Claims Processor)Des Moines, IAhttps://www.infosysbpm.com/ ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security.
Crop Claims Representative (Eastern Iowa) Great American Insurance CompanyCrop Claims Representative (Eastern Iowa)IARemote$48,000–$65,000 / yearThe Division is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
NewPatient Billing Representative Five Star SolutionsPatient Billing RepresentativeDes Moines, IowaRemoteJoin us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
NewCommunication Effectiveness Trainer - Allstate Claims University Allstate Insurance CompanyCommunication Effectiveness Trainer - Allstate Claims UniversityIA$62,100–$105,300 / yearCoaching, Coaching, Coaching Techniques, Collaboration, Collaborative Development, Communication, Communication Strategy Development, Cultural Awareness, Design, Development Communication, Empathic Communication, Facilitating Learning, Facilitation, Indian Culture, Instructional Design, Leadership, Learning and Development (L&D), Learning Effectiveness, Learning Materials Development, Negotiation, Objection Handling, Performance Management (PM), Project Coordination, Project Planning, Results-Oriented {+ 7 more}. Develops, designs and delivers learning offerings that are aligned to business and enterprise strategy; Ensures talent management practices are understood and supported consistently within learning offerings; Drive adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning.
NewBranch Claim Representative Auto-Owners Insurance GroupBranch Claim RepresentativeWest Des Moines, IAAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents). This job includes training and development completion of the Company's claims training program for the assigned line of insurance and requires the person to: Investigate, evaluate, and settle entry-level insurance claims.
Sr Casualty Claims Representative Farm Bureau Financial ServicesSr Casualty Claims RepresentativeWest Des Moines, IowaAs a Casualty Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. Associate in Claims (AIC), Senior Claims Law Associate (SCLA) designation and four parts of the CPCU designation preferred or working towards the designations.
Bodily Injury Litigation Adjuster (Homeowner Liability) Allstate Insurance CompanyBodily Injury Litigation Adjuster (Homeowner Liability)Des Moines, IA$56,000–$82,500 / yearAutomobile Accidents, Automobile Accidents, Case Management, Casualty Insurance, Claims Administration, Claims Litigation, Claims Resolution, Claims Review, Commercial General Liability Insurance, Commercial Liability, Complex Claims, Fractures, General Liability Claims, General Liability Insurance, Homeowners Claims, Homeowners Insurance, Homeowners Insurance Claims, Insurance Claim Handling, Insurance Litigation, Insurance Policies, Liability Insurance, Litigation, Litigation Management, Litigation Support, Negotiation {+ 2 more}. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Claims Representative, Auto Sedgwick Claims Management Services, Inc.Claims Representative, AutoIA$50,000–$55,000 / yearProcesses auto property damage and lower level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Claims Representative , Auto Sedgwick Claims Management Services, Inc.Claims Representative , AutoIA$50,000–$55,000 / yearProcesses auto property damage and lower level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Claims Representative, Auto | Property Damage Sedgwick Claims Management Services, Inc.Claims Representative, Auto | Property DamageIA$50,000–$55,000 / yearProcesses auto property damage and lower level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Workers' Compensation Claims Specialist (WV, IA, MD, MT) Creative Risk SolutionsWorkers' Compensation Claims Specialist (WV, IA, MD, MT)IowaWe do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. · Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
NewBodily Injury Large Loss Adjuster Allstate Insurance CompanyBodily Injury Large Loss AdjusterIA$85,000–$145,075 / yearBodily Injury Claims, Claims Litigation, Client Counseling, Complex Claims, Conflict Management, De-Escalation, Diary Management, Documentations, File Reviews, Industry Trend Analysis, Insurance Claims Investigations, Large Loss Claims, Liability Analysis, Liability Investigations, Litigation, Negotiation, Personal Injury Claims, Prioritization, Torts. Works with Product, Protection, Law, and Claims on new products introduced to the Field and the sales force, and develops Claim Bulletins to provide new forms and/or endorsements that impact claim handling practices.
Multi-Line Claims Adjuster - Iowa Provencher & Company, LLCMulti-Line Claims Adjuster - IowaDes Moines, IAWe excel in providing professional, knowledgeable claims professionals to handle large losses, catastrophe claims, business interruption and daily property claims, as well as handle complete liability investigations, task assignments including scene investigations and property damage appraisals, construction defect claims as well as first party automobile claims for personal and commercial insurance policyholders. Experience in industry specific areas a plus, but not necessary: fire departments, agricultural, lumber mills, high value or historic buildings or Construction Defects, Automobile Liability, Subrogation Recovery investigations.
Claims Associate - Recovery Sedgwick Claims Management Services, Inc.Claims Associate - RecoveryWest Des Moines, IAMental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Claims Representative - General & Product Liability | Multi State Jurisidication | Licensing: Reciprocal preferred - Hybrid Sedgwick Claims Management Services, Inc.Claims Representative - General & Product Liability | Multi State Jurisidication | Licensing: Reciprocal preferred - HybridWest Des Moines, IAProcesses lower level product liability claims by gathering information to determine liability exposure; assign reserve values to claims, determines risk transfer (tender opportunities); settle claims up to designated authority level; make claim payments as necessary. PRIMARY PURPOSE OF THE ROLE: We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
Customer Service Representative - State Farm Agent Team Member Tony Weisshaar - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberDes Moines, IAAs a Customer Service Representative - State Farm Agent Team Member with Tony Weisshaar - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Nick Hageman - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWaukee, IAAs a Customer Service Representative - State Farm Agent Team Member with Nick Hageman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our office culture is truly unique and empowering, providing our team with the tools and resources to have meaningful, holistic conversations with customers and prospects in order to understand their needs and help protect what matters most.
Customer Service Representative - State Farm Agent Team Member Corey Chancellor - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPleasant Hill, IAAs a Customer Service Representative - State Farm Agent Team Member with Corey Chancellor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Reyna Immerfall - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAnkeny, IAAs a Customer Service Representative - State Farm Agent Team Member with Reyna Immerfall - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We’re looking for someone who is outgoing, people-focused, and a true team player—someone who enjoys meeting new people, is always learning, and wants to grow as part of a supportive and fun team.
Account Associate - State Farm Agent Team Member Nick Hageman - State Farm AgentAccount Associate - State Farm Agent Team MemberWaukee, IAOur office culture is truly unique and empowering, providing our team with the tools and resources to have meaningful, holistic conversations with customers and prospects in order to understand their needs and help protect what matters most. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Nick Hageman - State Farm Agent, you are vital to our daily business operations and customers’ success.
Customer Service Representative - State Farm Agent Team Member Matt Kolln - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWest Des Moines, IAAs a Customer Service Representative - State Farm Agent Team Member with Matt Kolln - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Terry Taylor - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberUrbandale, IAAs a Customer Service Representative - State Farm Agent Team Member with Terry Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
SIU Support Specialist W. R. Berkley CorpSIU Support SpecialistUrbandale, IAThe SIU Support Specialist is responsible for supporting the SIU and Claims departments by conducting research, analysis, and triage activities to identify, document, and escalate potential fraud, while ensuring accuracy, compliance, and effective coordination with investigative staff. Along the way, we've been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.
Customer Service Representative - State Farm Agent Team Member Chad Kuehl - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSaint Charles, IAAs a Customer Service Representative - State Farm Agent Team Member with Chad Kuehl - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Claims Representative Farm Bureau Financial ServicesClaims RepresentativeWest Des Moines, IowaAs a Claim Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. ·Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle complex claims in accordance with policy provisions and compliance guidelines.
RCIS Crop Claims Specialist Iowa Zurich Insurance Group LtdRCIS Crop Claims Specialist IowaIARCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture's Risk Management Agency. RCIS Crop Adjuster Physical Requirements: walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs to 50 lbs, work outdoors in varying temperatures/weather conditions.
Account Associate - State Farm Agent Team Member Corey Chancellor - State Farm AgentAccount Associate - State Farm Agent Team MemberPleasant Hill, IAROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Corey Chancellor - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Terry Taylor - State Farm AgentAccount Associate - State Farm Agent Team MemberDes Moines, IAROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Terry Taylor - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Matt Kolln - State Farm AgentAccount Associate - State Farm Agent Team MemberWest Des Moines, IAROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Matt Kolln - State Farm Agent, you are vital to our daily business operations and customers’ success. Family comes first here—team members are encouraged and expected to be present for the important moments in life, whether it’s kids’ sporting events, concerts, or family commitments.
Account Associate - State Farm Agent Team Member Reyna Immerfall - State Farm AgentAccount Associate - State Farm Agent Team MemberAnkeny, IAROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Reyna Immerfall - State Farm Agent, you are vital to our daily business operations and customers’ success. We’re looking for someone who is outgoing, people-focused, and a true team player—someone who enjoys meeting new people, is always learning, and wants to grow as part of a supportive and fun team.
Pharmacy Tech Sam''''''''s- PT Walmart IncPharmacy Tech Sam''''''''s- PTAnkeny, IA$18.50–$26.50 / hourRespect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent. Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Customer Service Representative - State Farm Agent Team Member Brad Van Meter - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberDes Moines, IAAs a Customer Service Representative - State Farm Agent Team Member with Brad Van Meter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewLong Term Care Claims Representative - Payment Servicing Genworth Financial IncLong Term Care Claims Representative - Payment ServicingIA$45,500–$66,000 / yearYou will work in a fast -paced environment across multiple products, ensuring claims handling follows policy provisions, internal guidelines, and Compliance requirements and will be responsible for the processing and payment of long-term care claims. Your experience or education has provided you with knowledge of medical terminology, diseases/diagnoses, and the ability to understand and interpret contract language, disability processes, nursing home licensing, and rehabilitative requirements.